How Can We Help You?
Learn how to use explains.app, find answers to common questions, or reach out to our support team.
Quick Start Guide
New to explains.app? Get up and running in just 3 simple steps.
Upload Your Document
Drag & drop any PDF, DOCX, or TXT file. We support files up to 10MB.
Upload Now →AI Analyzes Everything
Our AI reads every clause, identifies jargon, and highlights risks.
⚡ Usually under 60 secondsRead Plain English
Get clear explanations next to the original text. Know exactly what you're signing.
✓ No legal jargonFeature Guides
Learn how to use every feature of explains.app to get the most out of your experience.
Document Upload
Upload legal contracts, technical documents, or any complex text file for AI analysis.
How to use:
- Click 'Upload Document' or drag & drop your file
- We support PDF, DOCX, and TXT formats (up to 10MB)
- Select document type and language (7 languages + auto-detect)
- Click 'Upload and Analyze' to start processing
Pro Tips
- •Choose 'Original Language' to get explanations in the document's language
- •Scanned PDFs work with OCR (Professional plan)
AI-Powered Explanations
Get complex paragraphs explained in simple, easy-to-understand language.
How to use:
- Open any processed document
- Click on a section you want explained
- The AI explanation appears in the right panel
- View key terms, risk assessment, and detailed breakdown
Pro Tips
- •Key terms are highlighted and can be added to your glossary
- •Risk levels help prioritize your attention
Personal Glossary
Build your own dictionary of terms you frequently encounter.
How to use:
- Click the '+' button next to any key term to save it
- Or go to 'My Glossary' to add terms manually
- Edit definitions to personalize explanations
- Search your glossary anytime for quick reference
Pro Tips
- •Terms are sorted alphabetically for easy browsing
- •The system warns you about duplicate terms
Risk Assessment
Identify potentially risky or important clauses in your documents.
How to use:
- Risky sections are automatically flagged during analysis
- Look for the risk indicator in each explanation
- Risk levels: Low (green), Medium (yellow), High (red)
- Review flagged sections with extra care
Pro Tips
- •High-risk sections often relate to liability or termination
- •Consider consulting a professional for high-risk clauses
Export Documents
Download your analyzed documents with all explanations included.
How to use:
- Open the document you want to export
- Click 'Export PDF' and configure options
- Wait for processing (cancel anytime if needed)
- If PDF fails, use Text/Markdown alternative
Pro Tips
- •Text export works for all documents, including complex forms
- •Exports include original text, explanations, and risk assessments
- •View previous exports in Export History
Comments & Notes
Add your personal notes and comments to any section.
How to use:
- Select a section in the document
- Use the comment box below the explanation panel
- Type your note and click 'Add Comment'
- Comments are saved and visible alongside AI explanations
Pro Tips
- •Great for noting questions or action items
- •Comments are included in exports
Frequently Asked Questions
Can't find what you're looking for? Contact us below.
Explains.app supports PDF, DOCX, and TXT files. You can upload contracts, leases, NDAs, employment agreements, terms of service, and virtually any text-based legal document. We also support scanned documents with OCR (Professional plan).
Your documents are encrypted in transit (TLS 1.3) and at rest (AES-256). We use bank-level security and never share your data with third parties. Documents are processed in secure, isolated environments and you have full control to delete them at any time.
Yes! We offer a full refund within 7 days of your initial purchase, no questions asked. Simply contact us at support@explains.app and we'll process your refund promptly.
The Free plan includes 3 documents/month with basic features. Starter ($9/month) offers 25 documents, PDF export, and email support. Professional ($29/month) includes unlimited documents, OCR for scanned documents, advanced risk analysis, and priority support.
We support 7 languages: English, Spanish, French, German, Romanian, Italian, and Portuguese. You can also select 'Original Language' to automatically get explanations in the same language as your document.
Our AI is trained on millions of legal documents and achieves high accuracy. Each explanation includes the original text side-by-side so you can verify the interpretation. However, we recommend consulting a lawyer for critical legal decisions.
Absolutely! You can cancel your subscription at any time from your account settings. You'll retain access to all features until the end of your current billing period.
Most documents are processed within 30-60 seconds. Larger or more complex documents may take longer. You'll see a progress indicator while your document is being analyzed.
Some documents with complex formatting (like forms) may fail PDF export. When this happens, you'll see a Text/Markdown export alternative that works with all documents. You can also cancel long-running exports and try again with simpler settings.
Explains.app helps you understand documents but doesn't provide legal advice. We recommend using it to prepare for lawyer consultations - you'll understand the key points and know what questions to ask, potentially saving money on billable hours.
Still Need Help?
Our support team is ready to assist you. Choose your preferred way to reach us.
Email Support
Send us an email and we'll get back to you within 24 hours. Priority support available for Professional plan users.
support@explains.appAverage response time: <24 hours
Account & Billing
Manage your subscription, update payment methods, view invoices, or cancel your plan from your dashboard.
Go to DashboardManage subscription & billing
Ready to Get Started?
Try explains.app for free. Upload your first document and see how easy it is to understand complex legal language.